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ken flo

英国

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MiniInTheBox

A reply to below, as requested.

"We are looking forward for your reply! MiniInTheBox Customer Service Team" OK, well here it is. The return you so graciously offered sounded good enough in principle until you informed us we had to send it, tracked only, to Guanzhou in China at our cost to receive the refund! Which would cost us £10. For a £15 strap. I think people should know this is how you operate. Your business should not be hiding your own buying clauses in small print. In the UK you can return anything bought online within 14 days providing it is still brand new and in packaging. Just because you don't like that doesn't mean you can do what you want to us, the UK consumer. I gave you an extra star for at least refunding half the amount but you need a rethink. Look below at how unhappy you're making your customers. Is it worth it?

2020-10-20