I ordered some contacts for Halloween
I ordered some contacts for Halloween, never got anything regarding a shipping confirmation email, 1.5 month passed by, suddenly got an email asking for a review. After some back and forth, they claimed I inputted the wrong address, when it's a saved input that's never been wrong the last four years. They're sending fake screenshots. I ended up finding that they delivered it to a neighbor's apartment. When I went over, they said it's not even the address they claimed I put down and none of the other apartments is that number. They're a bunch of dishonest frauds. EDIT: In response to their response, they're telling me to reach out to UniUni but I never received an email with tracking information and I don't know the tracking number to file the complaint and they're doing everything but help me file it. The tracking number they provided errors out for me and they never followed up with the USPS tracking number. EVEN NOW after several email back and forth and this review, they still won't give me the USPS Ground Advantage tracking number they claim was used. I'm CERTAIN I did not input 173 because, as I said, it's a saved input that has never been wrong for years. I was only able to flag it to them after the fact because I NEVER got a confirmation email. They claim the emails were successful, but all they've provided are cropped Microsoft Times New Roman "screenshots" that shows no actual email content. Again, the 173 address doesn't even exist. How can a company ship to an address that physically doesn't exist? They actually can't. The apartment complex isn't internal - it's literally a townhouse else complex. So they DO have access to see if an unit exist. Them and UniUni are being dodgy. I seriously would not be causing such a fuss over a $50 purchase, but it's the fact that they're constantly responding and claiming I'm at fault and going around in circles about the "173" but not addressing the tracking number issue or providing anything BUT cropped screenshots.