Return address is a charity, not the seller
The bra I ordered (order placed 16 Sept, delivered 22 Sept) was too big everywhere. I emailed customer service on 26 Sept to ask for an exchange. They only replied on 8 Oct, didn't offer the exchange, and gave me a return address in Helmstedt, Germany, which turns out to be a clothing donation charity (Deutsche Kleiderstiftung), not the company. Return shipping is at the customer's expense. They also offered to refund only 40% if I kept the item, and asked me not to leave a review or open a case. If you're unsure of your size, don't order here: getting a refund or an exchange is made as hard as possible. Sur Trustpilot, on te demandera la date de ton expérience : mets le 8 octobre 2026.