Missing item still hasn't arrived
I was missing an item in my recent order and I called several times to resolve the issue. I finally talked with someone that promised to mail the missing item that day. It has been over 1 week and I still have not received the missing item. This is a gift for a special friend and I may not be able to give her everything when i see her in 2 days. This is not the level of care that I associate with Lang. :-( I hope that the missing item arrives tomorrow. Otherwise, I will ask to return the portion of the gift i have received. Susan in WI