Finally received a new replacement drone & a battery from DJI after 2 and half months of debate with them.
Another Email sent out on 24th March, chased many times with online chat, today is 1st April, still no any reply from them. Such a painful experience to deal with their customers service. Apart from saying insincere sorry all the time, the attitude is Rude and disrespectful. Update: for dji reply here is my ticket number （#3440135） Regarding DJI fly app crashed in just a few seconds flight causing my drone is missing forever. Update:15th April Finally received a new replacement drone & a battery from DJI after 2 and half months of debate with them. Posted from Netherland to the UK (took a day to arrive).