Heycars is unreliable and has poor…
Heycars is unreliable and has poor systems. I made a booking through Heycars for an airport pickup in Taipei. They were supposed to send me a confirmation email of how to meet the driver in advance of the date, but it didn't arrive (it did eventually arrive, 10 days after the pickup date!). When I arrived in Taipei, the driver was not there and I had to take a more expensive taxi. I asked Heycars for a refund and they sent me a photo of the driver waiting for me with a placard which showed he was waiting for a different flight from the one I had notified, and at a different time (morning not evening!). Heycars confirmed it would refund me, but a week later I am still waiting for the refund, let alone any compensation for the higher taxi fare and for the inconvenience of arriving on a 10 hour flight to find there was no driver waiting.