Unpaid Repairs over $1500 - Hundreds of other customers involved - They are not BBB rated either 500+ complaints
$1580.10 of unpaid repairs bills and being sent to collections. *First Unpaid Bill. 7/20/2017 Amount $178.50. Delta approved this part and labor for my 2009 Land Rover Wheel Bearing. Authorization # was given by Delta. The part was actually sent by Delta but the repairs were not paid for. The repair shop called and faxed the invoice every month for 6 months and asked me to to responsibility. For the past year I have been calling and emailing and each time a rep tells me a check will be sent out. 12/28/18 Emailed invoice again after rep asked on the phone 2/13/19 Invoice sent to Aaron Lynch 2/15/19 Aaron emailed confirming receipt of invoice 3/7/19 Called and no assistance. Aaron replied via email confirmed being paid I received no more communication via email and kept being told on the phone to call back. Repair shop was going to send me to collections so I paid this out of pocket 3/17 Called Delta *Second Unpaid Bill 4/27/19 Amount $1401.60 Delta approved the parts and labor for my 2009 Land Rover Rack and Pinion. Authorization # given. The parts were purchased by the repair shop and labor completed. 4/15/19 My repair shop Luxury Auto and Repair Clinic contacted Delta and was informed that a check will be mailed out to them for the parts and labor. All invoices were emailed 4/15 Called Delta spoke to Jay, he informed me that this is approved 4/22 Repairs done 4/26 Called waited on hold 25min and spoke to Jay, he said everything is authorized and payment should go out. He doesnt know when. I asked to speak to finance and he indicated they are closed. He said to call back Monday and ask for the Finance manager, he indicated his name might be Mr. Cooper. 5/2 Called waited 20mins on hold, rep told me the checks for both invoices mailed out 4/26/19 5/15 CAlled 20min hold, rep indicated the person who told me it was all approved is new it was not approved we need to email the invoices AGAIN. 5/17 35min on hold 5/19 Emailed execs: dwright, rcooper and cseruya at deltaautoprotect.com Paid invoice #1 and currently in a repayment plan with the shop for invoice #2 I would like a reimbursement payment sent to me for the repair costs and also the amount I paid for my warranty. If I have to go through this entire process, the warranty service that it states in its contract is invalid and false. I would have no intention of using the service again because another issue like this can happen, also by paying out of pocket it is a breach of contract. Would like payment made to the shop for repairs of $1580.10 Would like a refund for warranty Contract Amount Wash Reimbursement Bonus (I DIDN’T EVEN GET MY BONUS!! I HAVE AN EMAIL THREAD FOR THIS TO) $100 A case has been opened with the PA Attorney General and BBB UPDATE 6/3/2019 2 Days after writing this review and opening a case with the AG and BBB. The company called my repair shop to make a full payment of services owed. Multiple people on Yelp had recently messaged me back also informing they did the same thing and ended up getting payments made within days. Thanks to the AG and BBB for reaching out to them. This show have never gotten to this point.