Lost Trust
I have been buying Steeldive watches for years and it has always been a happy experience-until my last order.I ordered the sealed back version of the PLOPROF. When I received it,I was never told that the crown works in reverse. Not knowing this,I could not understand why I could not unscrew the crown to set the watch.A Steeldive rep told me it was normal to be tight. When another finally told me about the unusual reverse configuation,the crown was so tight,it coulkd not be turned. Steeldive agreed it had to be sent in for repair,which I did. After some time,tracking revealed that it was being processed through the Chinese postal system. This info never changed.Weeks went by. I reached out to Steeldive several times and I was told they would look into it. Now over a year has passed and the company has ignored all my attempts to reach out. Iam out $400 + and a company I had always admired has abandoned a loyal customer. Order ST17202. Delivered 3/27/25. 6/16/25 when I began asking why I was not hearing from the company.