Unfair 30 EUR deduction and internal logistics failure - Order 116790473
I ordered a Mini PC from an EU warehouse with a guaranteed 3-7 days shipping timeframe and paid instantly via Apple Pay. After an extreme delay, their Live Chat agent Ella explicitly admitted a severe internal inventory failure: they wrongfully gave my already paid computer to another customer, leaving them with zero stock. Because of this breach of contract, I officially cancelled the order. Shockingly, less than 24 hours later, their system rushed to print a UPS label in bad faith just to block my cancellation. I strictly refused the delivery, and the package was successfully returned to their warehouse on September 2. Now, despite their own confirmed warehouse mistakes, Banggood support is illegally deducting HUF 11,077 (30 EUR) from my money as a "supplier fee". I was forced to conditionally accept a partial refund of HUF 266,271 under protest just to secure the bulk of my funds. This is an unfair commercial practice and a violation of EU consumer rights. I have already filed an official complaint with the European Consumer Centre (ECC). I demand the full, 100% refund without any illegal deductions. If the full amount is not returned immediately, my bank will enforce the collection. First and absolute last order from this company. Avoid at all costs!