美国
Absolute scam! Advertised laser that could cut amd burn thru wood, but overcharged my creditcard and sent a really cheap flashlight instead. Then tried to say I can either pay to return it or accept a very low joke of a refund (Barely 10% of purchase price!). Disputing with credit card and escalating to fraud department.
I have been a customer for years, and I earned over $522 in reward points that could originally be spent without limit. They changed their rules regarding how the reward points could be spent, capping them to only 20% of each order (and only eligibke for certain items). They received a lot of negative feedback regarding the unfairness of this cap and limit to how the reward points could be used, so they decided to have a three-day only “Grande Finale” in which reward piints could be spent in full on a limited number of items. I have attempted to login and purchase the “Grand Finale” bundle and other eligible items. I did everything I could, used muktiple browsers, cleared my cache, tried different devices and a PC - ALL WITH ERRORS PREVENTING ME FROM CHECKING OUT. Now, the limited product I tried so hard to obtain with my points is sold out and I still cannot checkout (with $522 of my earned rewards expiring in 2 days). I don’t think this was a good faith sale attempt. I think they are simply ending their rewards points and tried to make it look like they were having an event they could be spent on, but it was a sham. I hope they make this right. If they do, I will change my review. If not, I WILL ESCALATE this to proper channels, as this could be a deceptive marketing act and a form of “bait-n-switch” in which we paid goid money thinking we were getting bonus rewards, just for those rewards to be rendered useless at a later date and without adequate chance to spend them. Consumer Affair attorneys would love to hear of this type of stuff.