This is actually about the way your security & abuse section handled our latest request for assistance following a malware attack.
This is actually about the way your security and abuse section handled our latest request for assistance cleaning malware. To me security and support are the same for all intents and purposes though to you they may be considered separate. Indeed they ran the scan to find and clean malignant files but argued about removing symptoms of the malware attack saying that they were not responsible for that. They finally agreed to do that as "a one time courtesy". I don't consider that any sort of courtesy but part of the one time job that we paid for. When I asked what edit they did to accomplish that so that I might handle that myself if this ever reoccurs, I got a vague unhelpful answer saying that they did the edit through the website dashboard.