Asked me for a video of a faulty item, then nothing...
Just as others have shared, I had a faulty item ('A' key on the keyboard didn't work) and have asked for a repair or replacement. They responded very quickly at first to ask for video evidence. I provided this within 24 hours and have, since, been chasing them for weeks with no reply. Why did they ask me to spend time crating a video for them if their plan was to just ignore me? It's such a shame they don't value their customers (I've spent a lot on their products over the years), especially when they go out of their way to make statements about their support and warranty. I'm feeling very let down.