Customer service was excellent!
I ordered a top from them which came beautifully packaged. Sadly, it was too big. I did a chat on the website, and they were very helpful. The item is no longer available, but they told me to select something the same price and they would send it at no cost. They also told me to keep the original, "as a gift", which I guess I can give to a friend who may fit into it. They provided excellent customer service.