Company does not change wrong invoices, support members repeatedly make untrue statements
The support members of this company say that they cannot change the name on a receipt after it has been issued. They say even the CEO of the company would not be able to change the name on a receipt or send a correct receipt, even if the original receipt they provided is wrong. They argue that this is due to their software, however upon request they do not name the software that arguably does not allow to change incorrect documents. Also, they repeatedly say that they issue receipts but not invoices. However, on the „Receipt“ it says „Invoice Number“ and there is also a name given under „Bill to“ which makes it look like an invoice. In almost every email the support send me, there was a statement that is factually not true. This company seems strange and not credible to me.