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Willard Liepert

美国

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TerraTrike

My first trike is the Whiz Wheelz …

My first trike is the Whiz Wheelz Tettra Terra 3.6, had it 14 years and around 40,000 miles on it. Very pleased beyond tires and regular maintenance I had no problems until the boom broke off on me. I called, they asked for a pic which I sent. They said we can send a new frame or give credit on a new unit. I opted for the new Gran Tourismo. We had some communication problems, no return calls or emails. I finally called in anger said it's over 3 months and I've had enough. Jerrod said he'd get back to me and take care of it. He called back apologized for the delay, sent me the Gran Tourismo as we agreed on paid shipping and added $100 worth of accessories. The unit is great and I hope for appropriate weather to use it. I'd have given a 5 star if communication would have been good.

2018-01-02