Wrong Item recieved
AFTER THIS and a mail to my acount manager one more times Bangood have SOLVED the PROBLEM. I have adjustet one STAR to tre STAR :) I ordered a solar power station from Banggood – everything seemed fine. However, instead of the solar panel, I received a water filter. It took a couple of days after picking up the package from the post office before I noticed the error. It has been impossible to get it corrected; I have sent photos, letters, receipts, but to no avail. The current status is that they are waiting for their supplier and no further action is being taken. (Order ID 114156565) Order placed with Banggood on 19th June 2024. Delivery received on 25th June 2024. Claim filed on 7th October 2024 (found out the package was not the item ordered). Correspondence regarding the claim continues up to now, 13th October 2024, without any resolution. They simply respond with "please wait, we must check with the supplier," and then there is no further response for the 7th time now. As a dropshipper, I have made numerous purchases from Banggood, but this level of service is unacceptable. Farewell to that company; I will use AliExpress instead if no solution.