HSBC's Premier Service, not so Premier after all.
Dear Cassey Sum, Alex Lim, Muhammad Yusof, Jerrick Foo and HSBC WPB review team. For the 3rd time, I would like HSBC to STOP harassing me with the attached letter requesting me evidence of US citizenship and US WBEN form which I do not have, and to send me an APOLOGY for relentless customer harassment - I shall post these correspondence publicly on HSBC Malaysia Google Review and other public places. I hope I will not receive a 4th letter in the post or my account gets blocked because of your incompetency and inaction (I am referring to Cassey, Alex, Muhammad, Jerrick and HSBC WPB review team), in which case I shall stop being civil. As explained on 29 February to my customer relationship manager Ms Cassey and in writing to all of you....I neither have or want a US citizenship and passport. Happy to meet Ms Cassey and sign any additional documentation in the second week of June. I look forward to having a written response to my 3rd email to you. Best regards,