Product is good; Customer support lacking
I purchased a Costway commercial icemaker from Eletriclife February 13, 2023. It arrived seemingly undamaged and it was installed. Water flows but it won't get cold enough to make ice. Not a problem; it has a 1 year warranty. But there isn't any phone number provided and they haven't returned my emails. I did call the manufacturer Costway, but they are not helpful. They say since it wasn't purchased directly from them, the 1 year warranty isn't their issue. WHAT? They wouldn't provide a phone number for Eletriclife; just the same email I already have, customer(at)eletriclife(dotcom) It is extremely frustrating as there is only a 30 day window for refunds. And who knows who will honor the 1 year warranty... UPDATE 3/19/2023 This company (eletriclife) has asked me to remove a negative review. I think this update and explanation is a sufficient response. As noted, customer service was originally non-existent. I felt it was necessary to dispute the transaction with my credit card company. I can't say for certain this helped get a response from them, but soon after, I finally heard from Customer Service. They wanted videos of the defective machine in operation, which I provided. Eventually, they sent a replacement ice maker. So the issue WAS satisfactorily resolved and I canceled the dispute with the credit card company. I stand by my assertion that it took an extraordinarily long time. They say returns are only allowed for 30 days. I felt that I had to dispute the transaction with the credit card company because time was not on my side. For reference, I purchased the ice maker February 13, 2023. I received it Feb 16. After exhausting all troubleshooting suggestions in the manual, and emailing them, I received a response March 3, 2023. I received a replacement March 17, 2023. To this day, I have never found a telephone number for Eletriclife Customer Service. I think discussing this with a live person would have been timely, and more helpful than just email. UPDATE 3/20/2023 Well, well. After the last update, I received another email providing a phone number for Customer Service and a request to change my review to 5 stars. Seems a bit late, at this point. However, I updated the review from 1 to 3 stars, but my comments in this review will remain.