I understand the need for security but…
I understand the need for security but this beggar’s belief. For a start , there is more than one way to log in to Gov.UK including Government Gareway and lately One Sign in. My wife and I share devices so trying to figure out whose is what is a nightmare at the best of times. Like others, I was trying to renew my driving licence the form they sent claimed it was easier. Downright lie. I’d logged in using an iPad and you can only use an iPhone (8 or later) or an Android phone to upload new photos. Why? My iPad has a camera! But that meant having to download an app on my phone for facial matching with my existing licence to verify me. Too much faff. Gave up and applied by post - existing photo good enough.