Terrible shipping experience
I ordered a dress from rosegal in mid-November. In mid-December I was informed that it had been shipped, but the shipping website showed it in transit and never changed. In late December I was told my item would likely be delayed by holiday shipping overloads, but that it would be with me by January. In mid-January, having still not received the item, I checked the shipping site to see it was now marked as delivered. I reached out to rosegal customer service and after some run around was told that rosegal completed its obligation to me, and if the shipping company lost it, I was out of luck. While this is technically true, I'm extremely disappointed in the lack of support from this company. So long as they choose to ship items through unreliable shipping companies, don't bother wasting your time or money. That's $25 spent for a lot of emails and nothing more. I'm updating to 2 stars as after writing this review I was contacted by the company and offered my money back as they admit that the item was returned to them after a shipping error. While I appreciate the company's honesty and integrity in refunding me for goods they promised but never delivered (at least after I publicly reviewed them), I still can't recommend shopping with them so long as they use unreliable shipping contractors. Disappointed I'll never get to see that dress I ordered!