Absolutely terrible
1.) First Boost – Umbral Ashes Mount I wanted to buy the Umbral Ashes Mount. In chat, I was told that with my gear score there'd be no problem at all. I'd need to actively participate, but they assured me not to worry, they'd handle everything. So I paid and booked — and then the rude awakening came. I had to wait an extremely long time and kept getting hit with flimsy excuses: first it was "self-play with little experience won't work," then suddenly my gear score wasn't enough either. And even though they claimed to have plenty of boosters available, all of them were "piloted" only. They repeatedly tried to talk me into a piloted run EVEN THOUGH I HAD CLEARLY STATED I DID NOT WANT THAT. After that it was just wait, wait, wait, "we'll get back to you once we have something." And what happened? Nothing. I had to reach out myself again, only to be told days later: "No, actually the gear score thing doesn't work, it needs to be much higher," and so on. Then, shamelessly, they offered to simply convert my order into a Mythic Raid Full Loot option. Why, you ask? So I'd spend even more money and basically have to buy the boost all over again. When I declined, they tried pushing pointless pre-orders for Season 2 on me instead — which makes total sense: pay a fortune for something you can get for 20 euros at the end of S2, but if you want it right at launch, it's 250. More unnecessary offers followed until we finally agreed that I'd get the money credited back as balance, plus an extra 20 euros. The actual add-on to the boost — the Mythic raid mount, the Ashes — was delivered, and I even got loot on top of it (please keep that in mind). 2.) Second Boost Later I picked up the boss kill for the housing decoration item on Mythic difficulty (time-gated). I won an item with 100 need rolls — and then had to give it back? Excuse me, has anyone here heard of friendly customer support? The raid leader, who couldn't even write in complete sentences, complained that I should return the item because it was supposedly needed elsewhere. Sure it was. Then I got a message on Discord saying it was "unfair" that I got to keep the item under the "no loot, mount only" option, since I hadn't paid for it. Um — that didn't seem to bother anyone with the mount above. But then, shamelessly, they offered to buy that exact item (which is useless in Season 2 anyway) back from me for 20 euros. Oh really? So apparently nobody actually needed it after all. I genuinely find the support borderline obsequious, almost uncomfortable to deal with. Always the same excuse: "I understand, but you didn't pay for that," etc. Dude, NOBODY needed that item. Once again, it was purely about money — clearly customer-unfriendly, there's not much more to say. One more thing to watch out for: the site's chat support has absolutely no idea what they're talking about. They'll say "yes, sure!" to almost anything, as long as you buy fast. So question everything very carefully. Unfortunately, I have to downgrade my rating from 2 stars back down to 1. I received a "friendly" email from Blizzard Entertainment stating that they’d taken the mount back because I hadn't earned it fairly...? That’s the first time this has happened to me in all these years—and then came the usual cookie-cutter "**** you, we did our job, you get nothing back" spiel from these shitty sellers who claim everything is "safe." I strongly advise against using these boosters. But hey, a small voucher as compensation—it’s just laughable. They’re "so" sorry this happened to me. Seems to be a ban wave. Yeah, well... go ***** yourselves, honestly.