Quick, online, perfect...
Nowadays I like to give credit as soon as I see something good happening. It is so easy to criticise everything, that I am trying a different, more positive approach... I made a name mistake one of the 3 bookings I just did with AirAsia. I immediately contact them via their automated chat, got through to a real person (but still via automated chat), and resolved the issue in less than 5 minutes. No questions, no phone calls, nothing. The way customer service should be in 2019. Thanks AirAsia