Update on my last review
After my last review, I was finally contacted by a human (and not an automated machine) in Rosegal and was reimbursed for the package I didn't receive. I still believe that they need to improve their customer service so other people don't have to go through the hassle I did, but the important thing is that the person who answered me was named France and was very polite and fixed this problem immediately, so thank you for your attention!