Dishonest, deceitful company
Don't trust these people. Getting a refund is impossible. I lobbed 16 different communications to them, with two responses from them: one to request a refund by sending them a PayPal invoice, the other I'll get to in a minute. So I did what they asked...guess what? Nada. Zilch. I have been on their case for 31 days to process the refund. I finally just went to the credit card company backing my paypal transaction to them to have the transaction disputed/reversed. I received the second email from them today, exactly quoted "we do not ship the order as you requested! And do not get your money!" So they have denied giving me a refund and I have no product to show for it.