Poor customer service
Customer service is unbelievably unhelpful and sticks only to the scripts and only copies and pastes response. Foreign customers please beware your credit card won't be able to successfully pay for orders! I speak Bahasa and have to repeated inform their customer service officers that the first CSO told me that my credit card has to be white listed before proceeding with payment and asked me to send an email to their CS. Below is literally what I received : "We would like to inform you for your payment rejected, because your credit card reject by copy-paste, please input the detail credit card manualy ( one by one )." In the end I just give up and bought my tickets from other websites. Even though the prices may be cheaper they're not worth the headache. AVOID!