Horrendous after sales service I've lost hundreds
I ordered 3 x 200W solar panels from Renogy via eBay and soon realised I only needed 2 so I wrote to them and they said no problem return the third. Due to the size of the package many couriers wouldn't take it or the fee was astronomical so I personally drove to Manchester to their distributor and returned the item boxed and clearly marked. I took multiple photographs including the man wearing a tabard I handed it too. He refused to give me any sort of reference. I am now 3 weeks in with messaging Renogy daily. They clearly use foreign agents to answer the massages because they take no note of the previous messages and the respond through the night. They repeatedly ask for a return tracking number which I do not have and which they know already because you don't get one at the distributor. I've sent them the photographs multiple times of the package which is clearly marked AS THEY INSTRUCTED. This is like a scam, despite being a paying customer for the 2 solars I kept. The only option I have is to escalate, I think I have 30 messages saying the same thing so now I am out of pocket for the solar AND the journey to Manchester and back. They will clearly continue until I give up. Horrendous experience and after service is none existent. Avoid at all costs other solar providers are available!!!