An unhappy customer - RESOLVED
Ordered a dress 6 weeks before my event, was told a week before (after chasing) that it wouldn't be here until the end of March (3 weeks after my event!) i asked them to cancel the order and Mona raised a ticket for cancellation on 26/02. I chased the refund last week - they said the refund wold take 15-20 days. This morning i get an e mail saying i has been dispatched :-( I have raised yet another ticket to say that i don't want the dress, i just want my refund and will raise via paypal. I wish i had read the comments on here before :-( I wonder - has anyone actually had success in getting a refund, either through JJ's, Paypal or your bank? **UPDATE** - Since writing my review on here JJ's house have contacted me and provided me with a returns label. I have recieved the dress today which is a real shame as its well made and lovely - even had a loop to carry the train on my wrist - but just arrived too late for me to wear and is way too fancy to wear anywhere else. Anyway, i have sent the parcel back and will keep my fingers crossed for a refund. I have asked for the £28 shipping back as well as i aked for the order to be cancelled 3 weeks before it shipped. Will keep this post updated on how i get on but so far JJ's have been helpful to resolve. **UPDATE** - Im pleased to say that i have now recieved my refund from JJ's House which included the delivery fee, which is what i wanted. I was really nervous that i wouldnt be able to send the dress back and get my refund after reading other comments, but i have now and i'm so relieved :-) Would i use them again? The dress was nicely made so maybe, I'd just make sure i ordered months in advance.