Excellent Customer Service
I used Olavita serum and saw my wrinkles begin to smooth out, but then I had an allergic reaction. I wrote to the customer service team requesting to return unopened product for a refund. I heard back immediately from Mark, who was kind and sympathetic and who generously issued a refund right away and sent me the address for returning the bottles of serum. I had another question and interacted with Arti, who was also most helpful. In my experience, it is rare for a company to be that responsive and personable or to have such integrity. I wasn't asked to jump through hoops, mail the product to China, or wait months for a refund. I regret that I will no longer be using their product and interacting with them.