Paid for item, never shipped item, won't respond.
I placed an order with them on 12/2 for a Christmas Gift, well in advance plenty of time to make & ship per their website. They sent me a cryptic email stating the item shipped, but no actual tracking, moreso a embedded image on their website, no info on which carrier. Package never arrived, I emailed them they asked if I wanted a refund or re-do the order, I asked for a re-do, and they've never responded. So they took my money, didn't actually provide any proof that a carrier was shipping the item, and are ignoring multiple inquiries to get the order re-placed.