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Echo Web Solutions

英国

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WP Swings

A promising plugin, poor customer service

A promising plugin, but it did not work for our particular project when we trialled it, so we had to move on to another booking plugin. We then became sorely disappointed that when we requested a refund within the refund period, they would not honour their 30-day back guarantee. Instead, they delayed, delayed and put barriers and friction in the request. It was unfortunate that we were not able to achieve our project objectives with the plugin, but these things happen and we just wanted to request a refund and move on. The door was opened to use their software for future projects, but now I cannot trust their customer service because they took such a short-term view and wasted our time, what if we had an actual issue, would we just get bushed off if we had an issue.

2026-01-29