I’m updating my previous review as the…
I’m updating my previous review as the watch I purchased has now arrived. Just to let prospective customers know the problems I encountered. Section 1 – about dealing with company / Section 2 – about the watch I paid extra for Priority Shipping to get the watch within 3-6 days as per their web site to treat myself for my birthday. This is not possible, deliveries are standard within 15-25 days (allowing for 3 days spare, my watch eventually came on 17th business day, 7 days after my birthday). I've emailed into double figures requesting where is my parcel & can I have my refund, for a service I did not receive, but all I have been offered & issued with are 500 points (I don’t know what that equates to in money terms, not a lot). Contacting this company is frustrating, I sent 6 emails over 5 days with no reply, that’s why I placed my original review on Trustpilot, Ironically within hours of this going live Tomtop replied to me & started replying on a regular basis. I informed them I would up date the review when my watch arrived. So folks if you purchase from Tomtop & if you live in the UK, DO NOT pay for Priority or Expedited Shipping, this is not going to happen & you will not see your money, it’s obviously a con/rouse to get a bit extra out of people, be prepared to wait 15-25 days with the free shipping offered. The so called tracking system they use is none existent; it is just a signed collect & post system, probably the cheapest DHL offer. You CAN NOT track your parcel, all it did was register the date it was collected at Tomtop, that’s all. I’ll be honest I thought I’d kissed goodbye to my money (I still have with the postage I’m not getting back) & I have not enjoyed this experience, annoying, frustrated, nervous, just a few feelings you have while waiting over 3 weeks. Section 2 In case any bodies wondering what watch I was waiting for, it’s a LEM5 Smartwatch. Typical bloke, I like gadgets, & this is OK, not sure if it was worth the wait. I did some research & bought the watch on viewing the reviews put on YOUTUBE, they varied on what they thought it is good for, but some were skipping over or blatantly bending the truth. On day to day use the battery life is appalling, I walk the dog at 7.00am, by 1.00pm it’s dead, re-charge by 2.30pm & dead by 8.00pm, & that’s not using any of the functions just checking the time. If you can’t or don’t have facility during the day to charge it, don’t use it. Go out for a meal with friends & show it off, anything over 5hrs forget it. There’s up to about 50 watch faces you can change depending on your mood or what you are wearing, which is gimmicky but OK. The instruction booklet is not instructions of how to set/use everything with the watch functions more information of what is on it. I could not get it to link with my router for love nor money, thank god for YOUTUBE, the watch does not link via wifi as the information booklet says to the router, the watch links to your phone via Bluetooth, then to wifi, (some times), 3/4 minutes then it drops out, & good luck after that. Gives heart rate Sport function – No stopwatch & no app available (who does sport without a stop watch) It’s got a calendar to view, but you can’t do anything with it. Apps are few/limited, nothing you would really use (already on your phone) Has Google, but unless you have fingers the size of cats claws to type, forget it. You can put a sim card in, & use as a phone, why you would want this when we all have phones, plus the key pad digits are to small to type. You can’t just glance at the face, you have to turn/lift your wrist to get the clock face up to tell the time, after a while your wrist hurts. Generally ok, more gimmick than smartwatch, could you use it on a regular standard 9hr day to day use NO, I’m only using it now to go out to the pub.