Same as others here
UPDATE - Yesterday, I requested in customer service email to speak with a manager. A manager called me in less than 24 hours, heard me out and issued a percentage reimbursement. Very pleasant and, still, please be honest about your shipping times (I know there are issues with tariffs and ports, etc.) and pro-active with reaching out to customers when there are delays. ------------------------------------------------------------- ORIGINAL POST Same as others here. I purchased a sofa and loveseat on May 25. On the website, it noted that they had the items in stock and they would be shipped within 6-8 weeks. That's already a bit more of a wait than I expected, but I wanted to support a smaller company, not Amazon or Wayfair. I received my loveseat on July 1, approximately 5 weeks later - reasonable. However, I was told that it would take another few weeks for the sofa to be delivered. On July 23, I emailed customer service again asking if there was an update on the sofa. I was informed that it would not be shipped until mid-late August. When I pointed out that I recently checked their website for shipping times for the same item and it did not match the timeline they were giving me, this is the response I received -"Our website's inventory system can sometimes experience a delay in reading the most recent supply updates, which is why it previously displayed an inaccurate timeline. We have since corrected this issue, and the current 1 to 3 weeks delivery estimate shown on our website for this item is the latest, most accurate update we have." 10 days after receiving this nonsensical response, I checked in again to ask when I will receive my sofa. The response was that I would get it sometime between late August and mid-September. Are you kidding me??!!!!! How does that make any sense with the shipping time they said they adjusted on their website? And, it is well beyond the original 6-8 weeks that were quoted when I purchased the item. I would also like to point out that, although their customer service bot/person was very polite and accommodating when I was having difficulty assembling the loveseat, they have never pro-actively reached out to me about the shipping of the sofa. Truly ridiculous.