Poor Customer Service. Charger broke with two months with no response from Ulefone.
Poor Customer Service.... So i've got a tablet Armour Pad 4 Ultra and a phone Amour 34 Pro from Ulefone. I'm happy with both of devices, however, the tablet charger stopped working within two months of ownership. No major use with the tablet charger, probably used less than 20-30 times and it suddenly stopped working. I contacted Ulefone straight away via their email/ticket system on their website and requested a replacement charger. One day later I was asked to provide video evidence of said charger not working. I provided a video and photos the same day via email. Unfortunately, Ulefone never replied. I sent a further email requesting an update, but again no response was received. So I now have an expensive tablet (£293) with no charger. I'd expect a better quality charger considering the price of the tablet. I was considering buying another two tablets for my kids, however, given the lack of customer service I'm possibly going to look elsewhere. In short, nice phone and tablet. But poor quality chargers and no customer service.