Carried out what they promised
Further to my earlier review when I was extremely disappointed in the customer service I received from Stunahome - I have had a response offering me two options - a partial refund and keep the shoes or returning and being sent a smaller pair. Although I want a smaller pair, I opted for the partial refund, because of my experience with them. I have inserted inner soles and heel grips which have done the job. Not the ideal solution. I told the company I would write a review after I received the refund and they have put the money in my bank account. Because of that, I will now say they are a proper trading business but need to improve their customer service if they want to grow their customer base.