Helpful customer service
I will be traveling wit 5 people besides myself and 2 of those are toddlers. I was looking forward to a compartment but they were only available at 6;39, too early; or 17:49 which is too late. So we will travel 2nd class. The agent that helped me change from the 6:39 time to 10:49 was very helpful and efficient. When the chat line failed, she went to email so we could complete our business. Much appreciated, Dubravka.