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Andrew Aiken

英国

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FAFREES

Very Poor Customer Service

Ordered 2 F20 pros clearly showing as in stock and all seemed well when 2 days later I received email from Bjs (delivery company) booking a delivery day. On that day I received a txt and email confirming a 3 hour slot. Waited for the delivery, nothing arrived. On contacting BJS I was informed that the bikes hadn't been received from FAFREES and that the delivery had been cancelled, although they didn't see fit to contact me about this. I have been unable to contact Fafrees and they have not responded to my emails. Looks like I will have to request a charge back from my card provider

2025-08-15