Eco Mobi Is a Complete Failure – Broken Product and Zero Customer Support
I am extremely dissatisfied with Eco Mobl. The device functioned for only one month before it completely failed. Since then, I have contacted them multiple times regarding a repair, but they are clearly unwilling or incapable of resolving the issue. The level of customer support is unacceptable, and the product quality is severely disappointing. I feel misled as a customer and have lost all trust in this company. This experience has been a complete waste of time and money. I am deeply frustrated and disappointed, and I would not recommend Eco Mobl to anyone. Your explanation is misleading and simply not true. This is the same company, the same products, and the same “support team” that only starts replying after a customer leaves a negative review on Trustpilot. Until then, there is silence, ignoring emails, and avoiding responsibility. The product worked for less than one month. The spare part you sent was not even the correct one and did not fix the issue. Instead of real support, you delayed, shifted blame, and now hide behind brand-name technicalities. It is unacceptable for a company to: sell low-quality products, provide no real after-sales support, respond only when publicly exposed, and then try to deny responsibility by claiming it is a “different brand”. If you are unable to ensure basic product quality and honest customer service, you should seriously consider shutting the company down. This kind of behavior is unacceptable and disrespectful to customers who trusted you with their money. You should be ashamed. Additional information regarding my previous review: The replacement battery that was sent to me does not charge fully. I have already provided clear video evidence, but after that the company stopped responding altogether. Moreover, the replacement battery has a lower capacity than the original battery that was installed in the skateboard at purchase. The replacement motor I received is also defective and unsuitable — the gears are skipping, which makes the skateboard unsafe and unusable. The purchase date is irrelevant in this case. From the very beginning, the skateboard worked properly for only one month. After that, I waited more than two years to receive replacement parts — and even then, the parts sent were incorrect and below the original specifications. I paid 1300 EUR for this skateboard and effectively got only one month of use. This is completely unacceptable. Due to the long delays, incorrect parts, reduced battery capacity, and lack of communication after providing evidence, I feel misled and taken advantage of as a customer.