Sideboard faulty, horrible customer service
Update 3: After two weeks, I'm still exchanging emails with Homary, though Homary insists that the sideboard isn't defective. I've already sent photos and a video. Now Homary writes: "The video you sent shows why you can't assemble the product. We need a video that shows whether you can follow the assembly instructions." What does Homary want? A video of me reading the instructions aloud?! Update 2: Homary insists that it is my fault and that there is no problem with the sideboard although I sent them a photo and a video clearly showing that the connectors are not fitting in all the holes because some hole are offset. Unfortunately I can't add the photo here, but Homary got them. Update: unfortunately it didn't get better after the answer on my review. In the meantime I was offered a 20% discount (for a product which is not useable). After saying that I want to send it back I again got the email template requesting the photo, order number, etc., information which I provided already on the first day. Ordered a sideboard. Unfortunately the sideboard was faulty and therefore it's not possible to assemble it. I called the customer service, the lady asked me to send an email. I sent an email with all the needed information (order nr, photo) and got an automatic response to send all the needed information (?!). I wrote that I did already and that they should not make it more complicated. After that I got an answer that it will be forwarded to the specialist-team. I asked how long it will take because I have now everything just laying around in my flat and they answered me that it will take up to 3 days. I wrote that it is not possible to wait so long and therefore I want to send back the sideboard. On that I again got an automatic answer to send all the information needed. I wrote that they have already everything and just should proceed. After that I got no answer anymore. I understand that an article can be faulty but in that case I expect that customer service will do everything to find a quick solution instead of wasting time by sending improper e-mail templates.