Very poor Customer Service!
I bought a Mammotion Luba AWD 800 series costing £950 as a surprise Christmas present for my husband. Although delighted with it on examination he realised that the item is totally unsuitable for our needs. We have a small lawn surrounded by overhanging trees and there is NO outside power source. On contacting Mammotion they requested pictures of the mower and invoice details which Insent. Even though the item is unused and still in in its original box NO refund would be made because the 30 day returns rule had elapsed. I explained that it had to be ordered in mid November in order to arrive by Christmas. However, the Customer Services continue team continue to hide behind the 30 day policy. I feel very frustrated and badly let down by the company and have a very expensive mower which is of no use to us. Surely common sense must prevail? They have received their money and seem very happy to leave it at that.