Claimed to be the best BUT couldn’t keep up with the rest.
Over my 2 years contract with ViewQwest, I had encountered several network issues, 2 modem issues & many slow internet speed issues. Called their tech support about my speed at 400+ mbps/sec (I signed up for 1 gbps for your info) and was being told that 400+ mbps was acceptable. I had to ask their tech support if I were to pay them half of what I’m supposed to pay was acceptable by them before they do something about my complaint. Do note that when my 2 years contract is up, they told me that I have to bring the modem to them and pay a cancellation fee of $125 (if I don’t remember the sum wrongly). When I questioned the CSO why is there a cancellation fee involved when my contract is up, she replied that’s because they never charged an installation fee when I sign up hence the cancellation charge is there. Isn’t it ridiculous? You waived the installation fee as a marketing strategy to lure customer than charged a cancellation at the end of their contract when they leave. Well done! Your company is a joke!