Returns process is rubbish.
Bought a Wahoo Tickr for £40 which had a fault. Trying to return it, the website said that they would only refund £33.32 (presumably the pre-VAT amount) and they don’t pay return postage. I tried to contact them to clarify but the chatbot was useless and when I asked to speak to a person I was told I’d be transferred but waited for an hour and nothing happened. I was a loyal ‘wahooligan’ but I’ll be looking at Garmin next time.