Customer services have been good but the whole experience not great so far
Custmer services have been very helpful, Ada was the person that assisted me but so far I'm not hugely impressed with the service of the overall business. I placed an order last Monday 05/03/18 and was sent a confirmation email regarding it. After the order status hadn't moved by Friday I contacted the company directly to see why and 2 of the items were out of stock and weren't coming back in for almost a month! As I'm based in the UK this would mean I'd end up waiting almost 2 months for my whole order and this wasn't communicated and I need the dresses at the end of this month for a wedding so thought I had ordered in plenty of time but had I not have checked with the company why my order status wasn't moving after 4 days I wouldn't have found out as I wasn't told at any point that the items were out of stock and that there was such a wait to get them in. Thankfully Ada has helped now and the company were fast to say they were refunding me (hopefully that doesn't take too long) for the dresses and dispatched out my other item that was in stock so I'm hoping that after all this the last item will be worth the wait!