My sis bought Ergotune Supreme and the…
My sis bought Ergotune Supreme and the chair came with a defect (see attached). She had emailed them and instead their reply was that they actually received quite a number of feedback regarding this issue but instead of addressing the issue by not selling these defective products, they go ahead and sell it and expect customers to accept it. My sis couldn't accept that she pay $629 for a chair that has a manufacturing defect. Their customer service is really bad, after a lot of back and fro emails, they were finally willing to exchange but it came with the same defect and the subsequent exchange had the same defect. So my sis had asked for a refund but they say it had passed 7 days. But all these emails back and fro which they took 2-3 days to reply to an email and there's no hotline to call. So of course it had passed 7 days. This is ridiculous. This kind of product and service is unacceptable.