Exact Same Wrong Product Sent TWICE
I ordered a pair of sunglasses with a wooden frame at the start of January but I was sent a wrong product (sunglasses with black-colored arms) which is fine since mistakes happened. But after shipping it back within the week and the miscommunication that happened, I finally received my sunglasses nearly 2 months later. I can live with the delay and the wrong product sent the first time but the problem is this, the 2nd time they sent this pair of sunglasses, I got the EXACT same wrong product again. The same pair of sunglasses with black-colored arms instead of wood. The only reason why I never gave 1 star is because of the excellent help provided by Ana from their customer support team but someone down the production line needs to figure this thing out. And now if I want to get a refund or get the correct pair, I would probably have to ship this back again, paying for shipping of a SINGLE product 3 times. Once for when I order, another when I sent it back and now another time when i going send it back again. I've just sent an email to Ana again, hoping this time I can get the right one.