Fogging and moisture in camera lens - Avoid
I had a HikVision intercom and camera unit installed by a local gate automation company on their recommendation. The camera lens started to get moisture and fogging in the lens cover and therefore unusable as there was limited picture due to the moisture. On emailing HikVision and speaking to the installer, HikVision would not replaced as the unit was installed 12 months and a few weeks ago so was just out of installation warranty by a couple of weeks. This led to me forking out over £400 for a replacement to be installed by the installer to find it was a new modified unit from the previous installed one. I wonder why they modified the camera unit? Fogging and moisture in the lens maybe. I will be avoided HikVision at all costs going forward.