Horrible customer service.
Its currently been around 30 hours since I've placed the order for SoulWorker DZ. Customer support either replies with "Let me check" and leave you, or tell you to wait. In an email I've been told they will refund after 24 hours if they cant get the currency together or buy your account. Yet my requests for a refund have been ignored. The lack of transparency from the website and bad customer support do not give much hope. (Will update when anything changes) UPDATE 3/22/2018: Customer support finally agreed to refunding my purchase. Been told it can take a few days as I used paymentwall for my purchase.