Bait and switch?
Bait and switch! Sent my iphone in with a quote of $169 due to a cracked back, They just sent an email lowering the offer to $50 stating there was a cracked front screen. There is no info on how to not accept the offer and whether there it will cost me to have it shipped back. I asked for photos so we’ll see if that happens. Very disappointed. Note: I received a reply to my email and was later provided zoomed in photos of small dings in the corners. While there were legitimate wear in the front corners, I don’t think that warranted a markdown to $50 since a front screen is easier to replace compared to the back and the dings are barely noticeable. I asked how to have my phone returned to me. In the end, I was able to negotiate a higher offer which I think was fair and saved me some inconvenience. These are the facts as I know it. Be sure to carefully examine your phone for very minor issues and take closeup photos before shipping.