The customer service was so bad it was actuallytheywent above and beyondto damage the doors inthehome and the refrigerator appliances in the home. Now I hadto spend timegetting a lawyer to deal with it if you don’t want this,choose wisely
The only reason these people get a one is because zero is not an option. My appointment was for them to come between 8 and 9 AM. They showed up at 10 AM and left at 11:30 AM to run to the local U-Haul to get some straps to assist with a large refrigerator that I just bought for $3000. So we were sitting in the driveway in vehicles ready to go for the move and after an hour and a half I had to phone the manager, although there is no manager to phone because the AI assistant will not let you talk to anyone no matter what the problem is. So these so-called movers should’ve had assisting straps to begin with as they’re supposed to be professional movers, but I got a text message telling me my attitude was out of Check. When I told him I had an appointment this afternoon. They did not end up showing up until I threatened them with the police sometime around 2:30 in the afternoon then they proceeded to break my front door because they were too stupid to figure out how to get my refrigerator out the door even though Lowes brought it right in no problems no scratches. These people scratched up and expensive piece of property and also took doors off of bedrooms to be able to move the dryer around even though I got it in there by myself with no issue. So they proceed to break the front door. They kicked the screws across the living room so the screws are probably not right. When I yelled at them from the yard, they just smiled and kept going when I said hey stop because the front door would not close after they damaged it. No one at this company will answer calls to get any type of assistance so the groceries that I had that they said oh it will be OK not to put any ice in it. My whole refrigerator is ruined. All the food in my refrigerator was ruined because they decided to take a leave from 11:30 AM to 2:30 PM no the so-called team leader no are they business operations manager will answer any phone calls or text messages This has been a nightmare from the beginning. They scratched my refrigerator. All too shit. I have videos. I have photos of all they’re doing and then they littered in the front yard. I’ve got videos and photos of that too. Do not use this company. This is the worst I have ever seen anywhere as far as CUSTOMER SERVICE. DONT USE THEM NOW. I’M ON MY WAY TO MY NEW APARTMENT AND HOPE THEY HAD STOPPED AND DAMAGED TO ALL OF MY PERSONAL PROPERTY WHICH IS LIKELY BECAUSE THEY DAMAGED SO MUCH ELSE WHILE THEY WERE IN THE HOME AND THEN JUST SMILED AND WAVED!!!!! NOW I HAVE TO SPEND TIME GETTING A LAWYER. IF YOU DON’T WANNA GO THROUGH THIS MESS DO NOT USE THIS COMPANY.