Avoid ANYTHING Creality
I was in love with this printer ... for 2 weeks. Then the hotend backed up and jammed clogging the entire enclosure, break one of the fans and a sensor. I emailed their support. Never recieved an acknowledgement of my message. The following day I used their online chat. It was like pulling teeth trying to get responses. After about 30 minutes they finally said there was a ticket and verified it was me. I emailed them photos of the extensive damage. Detailed information on what was broken. They assured me someone would reach out to me within 12 hours. 4 days later (each day me having to chat their support and re-explaining the multiple issues) I receive an email from the with a link to a video on how to clean the hot end. That was it. Fortunately I've only had it for 2 weeks so I'm returning to B&H for a full refund. I've had bad experiences with their support in the past as well with a resin 3D printer i purchased. Lesson learned. I will NEVER but a Creality product ever again and I don't recommend that you do either.