No urgency and ended paying for service not received
I purchased the Kaplan Schweser Essay Workshop for CFA Level III over a week in advance. Days before the session, I had no access and no charge appeared. I contacted support via email and phone (I had to pay for international calling since they couldn't reach me). After several confusing interactions, the charge finally went through—then they canceled my access but never reversed the charge. They said I’d get a refund. The workshop came and went — I couldn’t participate, didn’t receive the product, and seven business days later, the money is still gone. Frustrating and deeply disappointing. Not what you expect from a provider of this caliber. Worst part: not even a direct apology or alternative resolution.